Privacy Policy

At Cragforce Climb Shop (“we”, “us”, or “our”), we approach your privacy with the same commitment to safety and reliability that we apply to our climbing equipment. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.climbshoepro.com or purchase our products.

1. Information We Collect

Like carefully packing your climbing rack, we only collect what’s essential:

• Personal Details: Name, email, shipping address, and contact information when you make a purchase or create an account
• Payment Information: Credit card details processed through our secure payment gateways (we never store full card numbers)
• Climbing Preferences: Product interests and purchase history to better serve your adventure needs
• Technical Data: IP address, browser type, and device information for security and analytics
• Communications: Records of any correspondence with our climbing-savvy support team

2. How We Use Your Information

We use your data with the precision of a well-tied figure-eight knot:

• Process and deliver your climbing gear orders
• Provide customer support for your expeditions and training
• Improve our products and website functionality
• Send relevant climbing updates and offers (only with your consent)
• Prevent fraud and ensure transaction security
• Comply with legal requirements in the UK and internationally

3. Data Sharing & Disclosure

We treat your data like a trusted belay partner – with care and only when necessary:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Providers: To deliver your gear worldwide (excluding some remote areas)
• Service Providers: IT support, analytics, and marketing partners under strict confidentiality
• Legal Requirements: When required by law or to protect our rights and safety

We never sell your personal information to third parties.

4. Data Storage & Security

We protect your data with the same rigor we test our climbing equipment:

• 256-bit SSL encryption for all data transmissions
• Secure servers located in the UK and EU
• Regular security audits and vulnerability testing
• Limited access to personal data within our organization
• Payment details processed through PCI-DSS compliant systems

While we implement industry-standard protections, no digital system is 100% secure – just as no climb is completely risk-free.

5. Your Rights

You maintain control of your data like a lead climber controls their route:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request erasure of your data under certain conditions
• Restriction: Limit how we use your data
• Objection: Opt-out of marketing communications
• Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies – small digital carabiners that help:

• Remember your preferences and cart items
• Analyze website traffic and performance
• Enable secure checkout processes
• Deliver relevant climbing content and offers

You can manage cookies through your browser settings, though this may affect website functionality like forgetting your belay device.

7. International Data Transfers

As we serve climbers globally (excluding some remote areas), your data may be transferred outside the UK/EEA. We ensure such transfers comply with data protection laws through:

• EU Standard Contractual Clauses
• Recipient country adequacy decisions
• Other approved transfer mechanisms

8. Policy Updates

We may update this policy as our services evolve – check back periodically. Significant changes will be communicated to registered users.

At Cragforce, we’re climbers serving climbers. Your trust is as important to us as a reliable harness – we’ll never take it for granted.