At Cragforce Climb Shop, we’re climbers serving climbers. Our FAQ is designed to help you navigate your gear purchasing journey as smoothly as you’d navigate your favorite climbing route.
About Our Products
What types of climbing gear do you specialize in?
We offer a comprehensive range of climbing equipment including:
- Various harness types (chest, full-body, sit harnesses)
- Climbing helmets (foam, hardshell, hybrid)
- Ropes (single, half, indoor) and rope accessories
- Climbing shoes (hook and loop, lace-up)
- Safety equipment (quickdraw slings, daisy chains, sewn slings)
How do I choose the right climbing harness?
The right harness depends on your climbing style:
- Sit harnesses are versatile for most climbing
- Chest harnesses provide extra support for heavy loads
- Full-body harnesses are ideal for rescue situations or those needing extra torso support
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your gear, but if you contact us within 2 hours of ordering at [email protected], we may be able to modify or cancel your order.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping (orders over £50): 15-25 business days via EMS with basic tracking
Regional delivery estimates are available on our Shipping Information page.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and other regions. International customers should note that customs fees may apply in your country – these are the responsibility of the recipient.
How can I track my order?
You’ll receive a tracking number via email once your order ships. For Standard Shipping, this provides detailed updates. Free Shipping tracking may be more limited depending on destination.
Pro Climber Tip: Always order well before your planned trip to account for shipping times and any necessary gear adjustments. Your safety depends on properly fitted equipment!
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original packaging with all tags attached. Please see our full Returns Policy for details.
How do I return an item?
Contact our team at [email protected] within 15 days of receiving your order to initiate a return. We’ll provide return instructions and a shipping label (return shipping costs may apply).
What if my gear arrives damaged?
We take great care in packing your gear, but if damage occurs in transit, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund.
Contact & Support
How can I contact customer service?
Our climbing-savvy support team is available via email at [email protected]. We typically respond within 24 hours (excluding weekends).
Where is Cragforce Climb Shop located?
Our headquarters is at:
47 Sunderland Rd, Durham, GB DH1J 6CR
While we don’t have a physical retail store, our warehouse team are all active climbers who personally inspect every piece of gear that ships out.
47 Sunderland Rd, Durham, GB DH1J 6CR
While we don’t have a physical retail store, our warehouse team are all active climbers who personally inspect every piece of gear that ships out.
Didn’t find your answer here? Our team of climbing enthusiasts is ready to help with any gear questions at [email protected]. We understand gear urgency because we’re climbers too!