At Cragforce Climb Shop, we understand that when you order climbing gear, you’re not just shopping – you’re preparing for your next ascent. That’s why we’ve designed a delivery system that’s as reliable as your harness, getting your equipment to you safely and efficiently, wherever your adventures take you.
Global Shipping Note: We ship worldwide (excluding some remote areas in Asia and other regions). If you’re unsure about delivery to your location, our team at [email protected] can provide specific information.
Our Delivery Process
Every order follows this streamlined process:
- Order Processing: 1-2 business days (excluding weekends and holidays)
- Dispatch: Your gear is carefully packed by our climbing-savvy team
- Shipping: Choose between our two reliable options below
- Tracking: You’ll receive tracking information via email
Shipping Options
Standard Shipping – £12.95
For climbers who want their gear quickly and reliably:
- Carrier: DHL or FedEx (automatically selected based on destination)
- Delivery Time: 10-15 business days after dispatch
- Includes full tracking and insurance
- Recommended for time-sensitive orders or valuable equipment
Free Shipping – Orders Over £50
For budget-conscious adventurers planning ahead:
- Carrier: EMS (Economy Mail Service)
- Delivery Time: 15-25 business days after dispatch
- Includes basic tracking
- Minimum order value: £50 (after discounts)
- Perfect for non-urgent orders and bulk purchases
Delivery Time Estimates by Region
| Region | Standard Shipping | Free Shipping |
|---|---|---|
| UK & Ireland | 5-7 business days | 7-12 business days |
| Western Europe | 7-10 business days | 10-15 business days |
| Eastern Europe | 8-12 business days | 12-18 business days |
| North America | 10-12 business days | 15-20 business days |
| Australia/NZ | 12-15 business days | 18-25 business days |
Important Delivery Information
Order Processing
Our warehouse team – all active climbers themselves – carefully inspect and pack each item with the same attention to detail we’d want for our own gear. This process typically takes 1-2 business days.
Tracking Your Order
Once dispatched, you’ll receive a tracking number via email. For Standard Shipping, this provides detailed updates. For Free Shipping, tracking may be more limited depending on destination.
Customs & Import Fees
International customers: Please note that additional customs fees, taxes, or import duties may apply in your country. These are the responsibility of the recipient and are not included in our shipping charges.
Address Accuracy
Double-check your shipping address during checkout. We can’t redirect packages once dispatched, and incorrect addresses may result in delayed or lost shipments.
Returns & Exchanges
Not the perfect fit? We offer a 15-day return policy from the date of delivery. Please see our Returns Policy for full details on how to return items.
Climbing Tip: Order well before your planned trip to account for shipping times and any necessary gear adjustments. Your safety depends on properly fitted equipment!
Got Questions About Your Delivery?
Our customer service team includes experienced climbers who understand gear urgency. Contact us at [email protected] for delivery updates or special requests.